As the Head of Empowerment and Inclusion for VFS Global in UAE, Tariq Ahmad believes in fostering an inclusive and productive work environment, where skilled talent thrives. In an exclusive interaction with People Matters, Tariq shared effective strategies for recruitment, training, employee engagement, and transforming any workplace into a thriving workplace. 

Fostering a diverse and inclusive work culture

How can global organisations with workforces based in multiple nations foster diversity and inclusion? Tariq answers, “VFS Global’s holistic DEI approach focuses on belonging, valuing diversity, equity, inclusion, and transparency, while actively combating modern slavery. Similarly, global organisations can ensure a fair, inclusive, and motivating work environment for everyone, the following:

• Reducing the diversity gap in recruitment
• Enabling awareness through internal training sessions
• Diversifying the supply chain
• Creating supportive, diverse communities
• Promoting inclusive leadership, behaviorally inclusive practices, and agile, caring, and transparent strategies, along with comprehensive learning programs. 

Additionally, adhering to the UN Global Compact's principles coupled with achieving the highest People Maturity Model certification to improve people processes in line with business goals.”

Ensuring ‘right skill in right role’ for effective talent management 

How can global organisations with diverse talent build a sense of belonging, purpose, and offer equal opportunity to all? Tariq shares, “At VFS Global, we don't just hire talent; we openly embrace their uniqueness. Our HR team meticulously shortlists the right talent for each role, sourcing from both external and internal pools. This ensures everyone has an equal opportunity to find roles that best match their skills.”

To further enhance the career progression of skilled talent, he adds, “Our Learning and Development team initiates and implements effective programs to equip employees with operational and vocational skills, facilitating their transition into new roles and preparing them for more challenging positions within the organisation, fostering an environment of growth. Additionally, we introduced the VFS Global Women’s Network and mentorship programs to empower women employees and help them upskill for leadership roles. For us, 'right talent in the right role' isn't just a strategy; it's a celebration of potential.”

Building a culture of continuous learning to ensure sustainable success 

The workforce in the Middle East seeks a work environment that supports their learning and development through ongoing education and skill enhancement, and VFS Global ensures the same for its 8,000 workers spread across 140 countries. Tariq shares, 'In today’s dynamic landscape, continuous learning and skill development are more than objectives; they are part of our organisation's DNA. We have a Learning Management System called MyLearningSpace, and an extensive video learning platform called VideoTube, offering flexible and accessible resources for the personal and professional development of our employees. These initiatives nurture the 'leaders of tomorrow' by ensuring our workforce remains at the forefront of innovation and expertise.”

To ensure sustainable success, he adds, “A comprehensive sustainability strategy integrated with ESG factors into the core of operations, and our long-term strategy includes:

1. Sustainable economic growth through innovation and technological advancement.
2. Good governance practices such as accountability, integrity, and transparency in policies.
3. Nurturing talent from within with learning and development opportunities.
4. Environmental protection through efficient energy use, cost reduction, and risk mitigation related to the environment.
5. Community support through employee volunteering efforts.”